👥 Who We Are
Built for claims, appraisal, repair, and equipment-research workflows.
Our Story
Decode My Item was designed around real-world claims, appraisal, equipment-research, and repair workflows. The project addresses a common frustration: serial rules and label guidance are often scattered across manufacturer documents, service references, and product records.
We built what we wished had existed — a clean, fast, practical tool that consolidates decades of manufacturer serial number documentation into one place.
Decode My Item (decodemyitem.com) is provided by Item Assist. Decode My Item is the product and site name used for the decoder, its research rules, and its verification process.
Why It Matters
Well-supported manufacture-date estimates can contribute to fair, defensible claim research. The workflow is designed to assist with:
Our Database
Our decoder database is compiled from manufacturer technical documentation, service manuals, and trusted industry date-code references. It is reviewed and updated regularly to keep pace with evolving serial number formats across appliance and water heater brands.
Who This Is For
This tool is designed for insurance adjusters, independent appraisers, field technicians, contractors, and other claims professionals who need fast, reliable manufacture date information. It is freely accessible and provided as a professional resource to the industry.